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AI Operations

Configure every AI behavior.

GPT Prometheus Connection

Checks the GPT provider directly using a unique challenge. No leads, messages, billing records or workflows are changed.

Not tested in this session.

An API balance may belong to a different project from the app credential. Verify the configured project if the provider reports no credits. This verifies model connectivity only. Ticket acknowledgments, routing, staff responses and resolutions are separate evidence. A passing check does not prove those processes completed.

Scheduling

Enable scheduler

Cadence

Heartbeat interval (s)

Execution timeout (s)

Retry count

Max concurrent jobs

Assignment Rules

Min lead score

Max leads per member

Weight: Buy Box

Weight: Performance

Weight: Round robin

Weight: Capacity

Weight: Lead age

Weight: Response time

Weight: Training completion

Weight: Member availability

Vacation handling

Team priority

Override manual assignments

Reassignment Rules

Hours before warning

Hours before escalation

Hours before review

Max ignored tasks

Grace period (h)

Inactive member detection

Auto reassign

Manager approval required

Notifications

Channels

Recipients

AI Controls

Auto assignment

Predictive assignment

Market analysis

AI suggestions

Auto escalation

Smart follow-up

Queue optimization

Capacity balancing

Deal prioritization

Confidence thresholds

Human review queue

Min confidence threshold (%)

Logging

Verbose logging

Store AI reasoning

Store prompts

Store confidence

Store decisions

Store rollbacks

Store metrics

Store execution time

Retention

Security

Owners, programmers, and administrators can edit this configuration. Team leads and read-only executives can view it. Every save writes an audit record.